Struggling to pay your energy bills? You're not alone.

If you’re out of work, in debt, or choosing between heating and eating, we’ll help you get professional support, free energy-saving upgrades, and reduced bills fast.

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    Who We Are

    Helping You Stay Warm, Safe, and Supported

    The HEAT service is delivered by The Wise Group, a social enterprise helping people out of poverty and strengthening communities across the UK.

    We believe no one should have to choose between heating and eating – especially in today’s cost-of-living crisis. That’s why we’re helping vulnerable households access free energy-saving upgrades, expert advice, and referrals to trusted partners for lasting support.

    Our mission is simple: To lift people out of fuel poverty and help them breathe a little easier, one home at a time.

    Success Stories

    £26,000+ electricity debt resolved


    A HEAT mentor worked with a vulnerable customer in Falkirk to help address an overwhelming energy debt of £26,433.79, ultimately reducing it and helping regain control of finances.

    Direct debit payments halved


    After accurate meter readings and account review, one client’s monthly energy payments were reduced by 50%, delivering immediate financial relief.

    We feel like we can finally manage the bills.


    A household struggling with repayments gained long-term financial control through tailored support and energy efficiency advice.

    No heat for 3 months — then everything changed


    A rural mother and her young child, living without heating, received fuel support and had warmth restored within days.

    From £6,500 debt to £250 credit.


    Robbie, a vulnerable individual, went from crippling energy debt to financial relief and stability, thanks to full debt write-off and positive mentoring.

    I now feel more confident managing my bills


    A recurring theme from customers who not only received help but learned to maintain energy efficiency and financial control moving forward.

    Multi-agency coordination


    HEAT support included liaising with councils, energy suppliers, and contractors, proving effective in breaking through bureaucratic barriers for clients in crisis.

    Energy efficiency wins


    Small tips like using LED bulbs, turning off appliances on standby, and proper use of pots/pans resulted in meaningful energy savings for households.

    Fairness restored


    After months of stress and confusion, we helped George resolve an unjust energy debt, reclaim his money, and restore trust.

    Peace of mind


    For a pensioner household, clearing debt meant peace of mind and the ability to face winter with confidence.

    More Information

    An overview of our service and benefits

    ✔  Free and impartial energy advice and support
    ✔  Assistance to access energy debt relief
    ✔  Help to contact your energy supplier
    ✔  Get connected to local help if you're in crisis
    ✔  No jargon, no judgement - just real help

    ✔  Free
    You won’t pay a penny — this is funded support

    ✔  Confidential
    Your information is safe and never shared without consent

    ✔  Quick
    It takes just minutes to get started, and our team moves fast

    Do I need to be on benefits to qualify?
    Not always. We help people in a range of situations — just fill out the form and we’ll check what support you can get.

    How much can I save on my energy bills?
    Every case is different, but many people save hundreds of pounds a year through free upgrades and advice.

    Is this really free?
    Yes — it’s completely free. 

    Will this affect my credit score or benefits?
    No. Getting help won’t affect your benefits, and we don’t do credit checks.

    How long does it take to get help?
    We aim to respond within 48 hours, and some support can be provided almost immediately.

    Take action today

    Ready to take control of your energy? Let's connect.

    Request a Callback
    [email protected]