Let’s Work Together To Support Your Communities
The HEAT (Home Energy Advice Team) at Wise Group supports households in fuel poverty with practical energy-saving advice, financial support and interventions.
We work alongside organisations across the UK to support households in energy crisis.
Our Energy Mentors provide one-to-one mentoring, advocacy, and independent, tailored advice — taking a holistic approach to improve household wellbeing and energy resilience.
By partnering with HEAT, you can give the households you support free access to expert energy advice, tailored solutions, and financial support — helping them save energy and reduce costs.
Partnership Form
Let’s combine expertise and resources to deliver real change for the people you support.
It’s free, confidential, and takes less than 2 minutes.
Who We Are
Helping You Stay Warm and Safe Through Heat Saving Support
The HEAT service is delivered by The Wise Group, a social enterprise helping people out of poverty and strengthening communities across the UK. Our programs focus on providing practical Heat Saving Support to households in need.
We believe no one should have to choose between heating and eating—especially in today’s cost-of-living crisis. That’s why we’re helping vulnerable households access free energy-saving upgrades, expert advice, and referrals to trusted partners for lasting support.
Our mission is simple: To lift people out of fuel poverty and help them breathe a little easier, one home at a time, by offering trusted Heat Saving Support and guidance to those who need it most.
What We Do
Why Partner With Us
We provide ongoing support throughout the process, helping customers understand their options and make informed decisions. This includes:
✔ Tackling energy emergencies
✔ Managing fuel debt and related issues
✔ Advocate on your behalf
✔ Accessing energy grants and crisis funds
Partnering with HEAT helps you expand your social impact, enhance the services you already provide and ensure vulnerable households get the specialist energy support they deserve.
We work as an extension of your team, sharing your values, protecting customer dignity and delivering real improvements in comfort, wellbeing and financial stability across the communities you support.
£26,000+ electricity debt resolved
A HEAT mentor worked with a vulnerable customer in Falkirk to help address an overwhelming energy debt of £26,433.79, ultimately reducing it and helping regain control of finances.
Direct debit payments halved
After accurate meter readings and account review, one client’s monthly energy payments were reduced by 50%, delivering immediate financial relief.
We feel like we can finally manage the bills.
A household struggling with repayments gained long-term financial control through tailored support and energy efficiency advice.
No heat for 3 months — then everything changed
A rural mother and her young child, living without heating, received fuel support and had warmth restored within days.
From £6,500 debt to £250 credit.
Robbie, a vulnerable individual, went from crippling energy debt to financial relief and stability, thanks to full debt write-off and positive mentoring.
I now feel more confident managing my bills
A recurring theme from customers who not only received help but learned to maintain energy efficiency and financial control moving forward.
Multi-agency coordination
HEAT support included liaising with councils, energy suppliers, and contractors, proving effective in breaking through bureaucratic barriers for clients in crisis.
Energy efficiency wins
Small tips like using LED bulbs, turning off appliances on standby, and proper use of pots/pans resulted in meaningful energy savings for households.
Fairness restored
After months of stress and confusion, we helped George resolve an unjust energy debt, reclaim his money, and restore trust.
Peace of mind
For a pensioner household, clearing debt meant peace of mind and the ability to face winter with confidence.
How Our Partnerships Work
Simple, fast, and built around your customers’ needs:
More Information
Benefits for your organisation and your customers
✔ Faster access to government-funded energy schemes
✔ A dedicated Partnerships Manager for seamless collaboration
✔ Compliance-friendly referral process
✔ Detailed reporting to demonstrate impact
✔ A trusted service supporting thousands across the UK
✔ No fees for your customers - fully funded support
✔ Rapid engagement with your referrals to prevent crisis escalation
✔ Professional, confidential help delivered with dignity and care
Who can be referred and what are the eligibility criteria?
We support households facing energy hardship, including those in fuel debt, struggling with bills, or living in cold or inefficient homes. We’ll carry out a quick assessment to check eligibility for funded support and energy upgrades.
How quickly will my customers be contacted?
Our team reaches out within 48 hours of receiving a referral (usually sooner). Urgent cases can be prioritised.
What support and upgrades can they receive?
Your customers can access personalised energy-saving, help with supplier issues and debt management, eligibility checks for fully funded home upgrades (e.g. insulation, heating improvements).
How do I track the progress and outcomes of my referrals?
We’ll keep you informed with regular updates, including completion status and outcomes - helpful for reporting and demonstrating impact to funders, partners or boards.
How secure is customer data and consent management?
We follow strict GDPR-compliant processes, with clear consent captured on every referral. Data is securely stored and only used to deliver the support requested.
